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Check out some of my work
CUSTOMER ONBOARDING
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BRIEF
I specialize in crafting impactful customer onboarding experiences that drive user engagement and product adoption. With a strong background in instructional design and a focus on self-service eLearning, I have a proven track record of creating comprehensive, learner-centric content that facilitates smooth transitions for new users, ensuring they understand and utilize the full potential of the products or services offered.
ELearning Course: Tech stack 101
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Description
This course was created for recruiters working in tech who need to understand the roles they are filling and learn essential and fundamental processes of the industry in order to conduct better candidate screenings. I was provided a 17-page script and created a course with 13 lessons, 7 instructional videos, 4 job aids, and custom graphics.
Tools Used: Articulate Rise, Canva, Vyond
Role: Instructional Designer and eLearning Developer
Learning Experience Design at Cloudinary
Description
This highly technical course was created for the Cloudinary Partners Program in collaboration with psychometricians and technical SMEs. During the process of creating this course, I recruited and managed multiple teams of SMEs in various countries to write and revise course content. This course, designed alongside an advanced course, provided the background knowledge needed for partners to take a high-stakes, legally-defensible exam which I also project managed.
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Tools Used: Articulate Rise, Canva, Camtasia, Descript, Caveon Scorpion, Monday
Role: Senior Learning Experience Designer
ELearning Courses: national Geographic Society Onboarding
Description
I created 2 courses designed for new National Geographic Society team members; one designed to communicate the strategic plan of the organization and the other to share the history of the Society. I collaborated with Human Resources as a contract worker, re-designing their current learning materials to ensure the newest ones met evolving priorities. This was the second contract I completed with NGS; the other was with the EDUlab, curating and creating an instructional sequence for educators.
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Tools Used: Articulate Rise, Canva
Role: Instructional Designer and eLearning Developer
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Course: Avoiding Lifestyle Creep
Description
This project highlights my Storyline skills by having learners first define Lifestyle Creep, reading tips for avoiding it, and applying the tips to their own lives. There is a short quiz at the end.
Tools Used: Articulate Storyline 360
Role: Instructional Designer and Developer
Course: Empowering ourselves and our students
Description
I began this project by researching issues teachers are facing with their students who had been home during the pandemic and created a solution for them to restructure their classrooms. The content is divided into three parts with knowledge checks. I provided the storyboard, slideshow, script, and voiceover.
Tools Used: Google Slides, voice-recorder.io, ClerisyPD LMS
Role: Instructional Designer and eLearning Developer
Course: Reimagining Virtual Discourse
Description
Many workplaces now have some or all employees working from home and for some, this was an abrupt switch. Research shows that communication can falter unless team leaders have a concrete plan on how to approach discourse with their workers. This Rise course is divided into 3 sections, beginning with issues faced by WFH employees, how to use an asynchronous discussion app called Volley, and application activities for learners. I also created the instructional design document, storyboard, and course outline for this project.
Tools Used: Articulate Rise, Google Slides, Powerpoint
Role: Instructional Designer and eLearning Developer